By their complex nature computer problems are often unpredictable. An open ended per hour charge understandably makes customers uneasy. Therefore some computer repair companies employ flat rate pricing as a way of guaranteeing costs. On the surface this sounds reasonable. Yet the inter-connectivity of a computer can cause flat rate pricing to be a huge rip off.
Suppose you have a Windows Mail problem for instance. A tech could say he will work on it and quotes an attractive flat rate charge. However the underlying problem may be an internet issue that is manifesting itself in Windows Mail. But you’re not paying him to work on internet issues. His so called flat rate “doesn’t cover that”. So he tells you that there are also internet problems. But not to worry! “There’s a flat rate for that!” The next thing you know the low flat rate price is 3 or 4 times the original quoted price.
Many computer repair companies chant a low flat rate mantra to lure customers. Then exploit their lack of computer terms and knowledge to nickel & dime them to pay much more.
Similar to humans computers need a holistic, wide angle approach. Problems effect many parts of a computer and need a big picture strategy to diagnosis and repair. The vast majority of computer issues can be addressed, diagnosed and repaired in 1 hour. In rare instances the issue is more complex requiring additional work.
Computers are among the most complex devices ever created by humans. A technician is being honest when he tells you that he must diagnose BEFORE quoting a fixed price for the repair. Any other approach is less than truthful. I charge for the repair itself OR for the diagnosis. Never both.
Because my customers are welcome to sit with me while I diagnose and repair they can grasp the complexities of the system and appreciate my recommendations. Their trust is strengthened as they see with their own eyes what needs to be done.
To make the misery of a computer problem a more pleasant experience give me a call. Who knows? I may facilitate a fix over the phone without any charge. That happens on a regular basis.
Bill Emett, Computer Service Calls 503-572-1307
A vast amount of problems can be fixed remotely so we offer remote repair as one of our signature services. But we merge that option with the promise to come pay you a visit if that becomes necessary while NEVER charging for both services.
For many years I’ve offered remote computer service with wonderful results. But NOTHING beats having someone local when more serious problems surface. Remote service works best when combined with the option of a personal visit. If a tech in Denver works on your computer remotely he’s not going to pay you a visit in Gresham if there are issues requiring a real visit. Then you have to hire a local guy anyway while doubling your costs. Here at In Home Computer Fix we blend those two choices but we NEVER charge for both.
Call me with almost any problem and I will attempt to fix it remotely while you watch. The first 10 minutes are free so if the problem is really minor it may cost nothing! I offer that as a goodwill gesture because sooner or later you will need my services and I hope you’ll remember me.
If the problem proves to be complex requiring a visit to your home the advantage is I already have performed a preliminary diagnosis. Upon arriving at your home I know (and you have a general idea since you watched the process) what I will do next.
This takes the mystery out of the fix. My customers learn much about computers because I am always explaining what and why something needs to be done and how to avoid it in the future.
Give me a call for one of my signature personal services or ask for remote help.
Bill Emett, Owner at Computer Service Calls 503-572-1307
In a few months everyone will begin to experience the need to move on to a newer operating system. The move from Windows XP to Windows 8 involves a very steep learning curve. Windows 7 is a fantastic operating system that the public loves and will be around for many years. It will be the workhorse operating system for millions of businesses well into the future. Unfortunately retail stores are no longer carrying Windows 7 computers as they have all moved on to windows 8 systems that many people are frustrated with.
A nice solution is having a 64 bit system built with Windows 7 operating system. Computer Repair in Gresham offers custom built Windows 7 operating system computers. Our systems are competitively priced and come with a warrantee that matches or exceeds any factory built computer. We transfer and configure your emails, contacts, pictures documents, etc from your old machine to your new Windows 7 operating system computer. Additionally after your custom built computer is finished we hand deliver it to your home and set up any wireless network, printers and other devices. After that remote service is provided as you need it.
With decades of computer repair experience we know the hassle and anxiety that comes from switching to new computer. Give me a call, text or email today and let me help you take ALL the pain out of getting a new computer.
Owner of Computer Service Calls