Before You Hire Just Anyone Consider
When you hand your computer over to someone they should consider your data a most valuable possession in their hands. After all I can replace your PC but all the money on earth can’t replace lost pics or docs. Yet time and again in shops I’ve seen techs foolishly perform extensive processes without backing up the clients stuff. In my company my staff knows it’s one of the fastest ways to get fired! It takes a little extra time but if a tech doesn’t back up your data prior to doing involved work on your PC he is playing Russian roulette with your data.
A few years ago I told a client that I needed to take her computer back to my shop to back it up because a crash was imminent. I apologized for the delay but didn’t feel comfortable working any further without knowing it was safely backed up. She expressed appreciation for my caution and told me of her own terrible story from college of her roommate crashing a PC that had her entire four years of college photos & wedding, the birth & first two years of their oldest son. All lost to a careless roommate that fancied himself a computer wiz. I looked across the room and saw a 12 year old boy and asked with astonishment; “Is that your oldest boy?” “Yes. And we don’t have a single photo of him before his second birthday.” She whispered, fighting back tears.
As I loaded the computer in the car I felt sadness about the foolishness of working on a PC without backup. I walked back to the front door and asked through the screen door what ever happened to that old college computer. She told me that her husband could never bring himself to throw it away. I asked her if she would let me take a look at it. We went out to the garage and there under a bunch of camping equipment and a greasy old toolbox was an ancient Micron PC with a Windows 95 upgrade. I didn’t have much hope but blew the dust off and placed it in the car.
Back at my shop I didn’t even attempt to turn it on. I took it apart and removed the old skuzzy hard drive. I had some old adapter cables that allowed me to slave the drive to see if the drive would give up any secrets. With the power connected the drive would not even spin. I gently tapped it and it started spinning! Within seconds I was viewing the lives of a young college couple, dating, hiking, getting married and holding the cutest little baby boy! My heart skipped a beat as I realized that I was viewing the most precious moments in the lives of a couple that had long given up hope of seeing them again! Ten seconds later I was backing up those precious moments before the drive died. In fact it did die. About 20 times during the back up process but each time I would ever so gently tap it and it would hum back to life. 3 hours later I was done. It was 1am and I was tempted for the first time in my life to wake a client.
Instead of a phone call I savored the moment by driving that precious data over to her the next morning and seeing the sheer thrill in her eyes as I told her that the missing 5 years of her life had been found. It was priceless!
I share that poignant moment to underscore the need to have someone with knowledge and wisdom work on your computer.
William Emett 503-572-1307 bill@InHomeComputerFix.com