Never in the history of computers has pc repair been easier and more convenient than by online computer repair. Every morning I read a dozen or so requests for online repair. (Remote login sessions are preauthorized by the client) The problem is described and I just logon to my client’s computer remotely and fix the problem described. Often it is a minor but pesky issue like how to change my homepage or an unwelcome taskbar that has appeared for instance. The problem is typically fixed in less than 3 minutes and I am on to my next remote session client. (Such issues don’t result in a charge whatsoever.)
When a problem is larger I contact the customer by phone or text (or through the screen when the customer is at their pc) and tell them the steps needed to resolve their issue and make further recommendations as needed and quote the exact cost upfront so surprises are avoided. Payment is made later by debit or credit card.
Customers often tell me that they feel spoiled by my service since I only charge for matters involving significant time. I have no problem with this arrangement since I can tend to multiple customers and issues simultaneously while remote servicing a computer. One of the things missing in modern business is the “good will” service of yesteryear when customers were not nickel and dimed at every turn. This resulted in a bond between business and customer that more resembled friendship than commerce. Many of my customers have become trusted friends. Yet some have not seen me in years since remote servicing has resolved all their issues without a physical visit.
Online computer repair has brought many unintended benefits compared to what a shop can or will do. ALL repairs are done in full view of the customer. This provides a sense of trust as they watch. Some technicians HATE being watched. I welcome it. It allows the customer to see the complexity of what we do and appreciate our expertise. Some customers HATE to watch describing it like “watching grass grow”. But the choice is theirs.
Because I work on a flat rate basis and am not tied up at their home I can run extensive scans and processes remotely that I would never dream running if I were at their home due to time constraints. This relaxed approach enables me to do a comprehensive analysis, diagnosis and repair without having to charge more. It’s a win/win.
Occasionally a repair cannot be done remotely but if you have internet access virtually any problem can be fixed online. If you have not had remote service give it a try. You will discover what dozens of my clients have said. “Why would I ever take my computer to a shop again?”
William Emett 503-572-1307